Software Experience

I have worked in professional technical support assistance since 2020, offering Tier 1 and Tier 2 support to end users across multiple department agencies with a focus  in  CSI. This involved the use of Active Directory, Remote Computer Management, Windows Troubleshoot, and other SCCM admin assistance practices.

In regards to PL/SQL, I work on reporting that connects to Enterprise Business Suite which helps support HR functions and reporting across multiple modules.

For website administration I have worked with performing monthly functionality testing as a Web Administrator while exploring content creation and methodology.

In my experience, I have been trained in working as a SharePoint Administrator working on 2016 for on-premises purposes and then working in the cloud for SharePoint Online. I have also been trained in 365 cloud of the Power Platform Admin, Power Apps, and Power Automate.